Help Center

Overview of store activity, inbox shortcuts, and key metrics after login.

Welcome to OrderInChat — set up WhatsApp commerce, storefront, payments, and AI.

How to use the public Help Center, AI Chat, and Contact Support.

Custom system instructions that shape how your store AI speaks.

Choose which models power support, content, and related roles.

Inspect AI credit usage by request / channel.

Manage subscription, AI credit wallet, trial vs paid plans, commission policy, and usage (1,000 credits = $1).

Create and publish store blog / pillar content for SEO.

Upload documents the store AI uses to answer customer questions.

Manage social content tools linked to your store.

Embed or configure the storefront / site chat widget.

Design WhatsApp Flow screens and bind them to your store data.

Review customer submissions from WhatsApp Flows.

Handle Instagram Direct messages in the unified inbox.

Campaign-style outreach using templates and approved messaging paths.

Create and manage WhatsApp message templates for outreach outside the 24-hour window.

Reply to Facebook Messenger conversations from the OrderInChat inbox.

Overview of WhatsApp Flows for structured customer forms inside chat.

Manage WhatsApp customer conversations, AI mode, and the 24-hour messaging window.

Sync products to Meta Commerce catalog for WhatsApp / Instagram shopping.

Connect WhatsApp Business via Meta Embedded Signup.

Manage your login profile, security, and personal preferences.

Store and messaging analytics available in the dashboard / analytics views.

Manage media library assets used across products and pages.

Invite teammates and assign Owner, Admin, or Agent roles.

Automate store workflows and scheduled actions.

Manage bookable services, availability, and appointment orders.

Run storefront promotions and campaign pages.

Review open and abandoned carts; follow up or create payment links.

Organize how products are grouped or presented in catalog views.

Browse customer profiles and contact history tied to your store.

Store activity feed for internal visibility of recent events.

View, fulfill, and manage customer orders.

Detailed product editing: media, variants, SEO fields, and publishing.

Create and manage products, variants, images, and inventory.

Assign and track internal store tasks for your team.

Translate products and storefront content into supported locales.

Configure the first message customers see when starting a chat.

Connect Gmail, Outlook, or custom SMTP so OrderInChat can send order and notification emails from your address.

Customize order invoice layout, sections, and translations.

Enable Stripe, PayPal, Iyzico, or bank transfer — and understand storefront currencies vs gateway charge currencies.

Create shipping profiles and ordered rules (weight, price, or quantity) with country targeting and return addresses.

Edit About, Contact, FAQ, Terms, Returns and other storefront content pages.

Configure store name, branding, currencies, locales, domain, and core settings in the current Store Setup wizard.

Configure tax rates and whether prices include tax.