Help Center & AI Chat

Help Center

The Help Center at /{locale}/help is public — anyone can read merchant guides without signing in. Articles cover store setup, WhatsApp, payments, shipping, billing, inbox, AI features, and more.

Use the language picker in the header to switch among 11 locales. Go to App opens your dashboard in a new tab.

AI Chat

AI Chat is available to everyone (no sign-in required).

• Answers are grounded on Help Center articles (Fumadocs MDX). If you are signed in, answers may also use a snapshot of your store’s live settings.
• Replies match the language of your question.
• Topics must be about OrderInChat / the product. Off-topic questions are politely declined.
• A short math check (sum of two numbers) may appear only when a message looks like spam or nonsense — normal product questions are not challenged.
• Closing the chat window does not erase your thread — it is stored in your browser for that locale.

Billing

AI Chat does not use your store AI credits. Cost is covered on the OrderInChat platform path with rate limits.

Commission on sales

OrderInChat does not take a commission on ordinary product sales through your store or WhatsApp checkout. You pay a subscription (or free trial) and optional AI credits. Payment processors may charge their own fees separately.

Optional exception: if you enable Stripe Connect / AI-assisted commerce, OrderInChat may charge a small platform fee only on those AI-assisted sales (shown under Payment Setup). Direct store sales stay fee-free from OrderInChat.

Contact Support

Contact Support opens a ticket to the OrderInChat team. Eligibility:

• You must be signed in as the plan owner
• The store needs an active paid Stripe subscription (free trial without a Stripe subscription row is not eligible)

For how-to questions, prefer Help articles or AI Chat first.

Tips for better answers

1. Ask about a specific screen or setting (e.g. “How do I connect Gmail for store email?”)
2. Include your language preference by writing in that language
3. Open linked articles from the AI reply for full step-by-step detail