Communication
WhatsApp Inbox
Manage WhatsApp customer conversations, AI mode, and the 24-hour messaging window.
Overview
Inbox → WhatsApp (/{locale}/inbox) is where you and your team reply to WhatsApp customers.
Basics
- Conversations list on the left; thread on the right
- Modes may include human reply and AI-assisted handling (tenant AI settings apply)
- Meta enforces a 24-hour customer care window for free-form replies; outside that window you typically need an approved template
Tips
- Connect WhatsApp first under Integrations → WhatsApp Business
- Assign teammates via Team (
/{locale}/team) - Knowledge for the AI assistant lives under Settings → Knowledge Base