AI & Content
Knowledge Base
Upload documents the store AI uses to answer customer questions.
Overview
Settings → Knowledge Base (/{locale}/settings/knowledge-base) stores documents for RAG grounding of the WhatsApp / inbox AI.
Usage
- Upload or paste documents relevant to your store policies and FAQs
- Wait for indexing / embedding status to become ready
- Ask a test question in Inbox / WhatsApp
Important
- Booking availability, prices, and live catalog should come from live tools — not only KB text
- Keep KB updated when policies change
- Usage consumes AI credits (see Billing)